Frequently Asked Questions

1. What is gold-plated jewellery?

Gold-plated jewellery is made by coating a base metal (such as brass or alloy) with a layer of real gold. This gives the jewellery the elegant appearance and shine of gold while keeping it lightweight, stylish, and budget-friendly.

2. Is Shreehari jewellery gold plated?

Yes, Shreehari jewellery is crafted using high-quality gold plating over premium alloy, giving you the look of real gold at an affordable price..

3. How long does the gold plating on jewellery last?

With proper care, gold plating typically lasts anywhere from 6 months to 3 years, depending on the thickness of the gold layer, how often the piece is worn, and exposure to water, sweat, or chemicals.

4. Can I wear gold-plated jewellery every day?

Yes, gold-plated jewellery can be worn daily, but for the best longevity, it's advisable to remove it before showering, sleeping, exercising, or applying perfume and lotion.

5. How do I care for gold-plated jewellery?

To keep your gold-plated jewellery looking new for longer:

• Store it in an airtight pouch or box away from air and moisture

• Avoid contact with perfume, lotion, and hairspray

• Remove before bathing, swimming, or sleeping

• Clean gently with a soft, dry cloth after each use

6.  Do you offer Cash on Delivery (COD)?

Yes, we offer COD on all orders with no price limit. A COD charge of ₹45 applies to every order, and shipping is completely free on purchases above ₹2000.

7. What is Shreehari's return and refund policy?

We accept returns and exchanges only if a product arrives damaged, defective, or incorrect — please report this within 72 hours of delivery along with clear photos and an uncut unboxing video showing the tracking ID. 

Read our return and refund Policy for complete details. 

8. How can I contact Shreehari customer support?

You can reach Shreehari customer support via WhatsApp or call at 9007408408, or email us at sales@shriharionline.com for any queries related to orders, products, returns, or after-sales assistance.

13.  Do you offer repair services?

Yes, we offer repair services for damaged jewellery. Repair charges will vary depending on the product’s condition and the extent of the damage. For online orders, the to-and-fro shipping charges for repair will be borne by the customer. Damaged products are not eligible for a refund.

14.   How can I  avail guarantee on my products?

You need to keep your Guarantee Card, purchase details, and product tags intact to claim the guarantee. It covers plating colour issues only. If the colour fades within 6 months, you may request a one-time replacement, subject to the 6 months guarantee terms.

15. Can I change the shipping address after placing the order?

Yes, you can change the shipping address before your order is dispatched. Please contact us on 9007408408 or email us at sales@shriharionline.com to request the change. Once the order has been dispatched, the shipping address cannot be changed.

16. How can I use the Gift Voucher?

The gift voucher can be redeemed only at Shreehari’s own retail showrooms and is valid for 18 months from the date of issue. It is valid for a single transaction, cannot be clubbed with any other offer, and is not applicable for online redemption. 

17. Do you offer customisation services?

Currently, we do not offer jewellery customization services. However, we’re continuously expanding our collection to bring you a wide variety of designs and styles to choose from.

18. Can I combine multiple coupons?

No, multiple coupons cannot be combined. You can apply only one coupon code per order.

19. Can I include a personalized note/Gift message?

Currently, we don’t offer personalized notes or gift messages. However, it’s something we’re planning to introduce in the future.

20. Can I purchase a gift box separately?

Yes! We have a variety of gift box options available, which you can purchase separately. We’d be happy to help you choose the one that best suits your jewellery and gifting needs.