Return, Refund and Exchange Policy

At Shreehari, we are committed towards customer satisfaction with our innovative craftsmanship, quality products and top-class services with accurate delivery. We carefully inspect all products before packing them for delivery to ensure that you receive only what you have ordered. Here's everything you need to know about our Return, Refund and Exchange Policy:

Reporting an Issue: If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery. To help us verify the issue, please provide:

  • An uncut, continuous unboxing video showing the package being opened with tracking ID. (This is crucial for us to address any issues related to replacement claims.)

  • Clear photographs of the product and its packaging.

  • Order ID, Original Tag intact as delivered & Guarantee Card

Our team will review the information provided and verify the issue before approving any return, exchange or refund.

Returns and exchanges are accepted only for products that are damaged, defective, or incorrect.

We do not accept returns or exchanges in the following cases:

  • The jewelry is too heavy or looks larger than expected by you.

  • The size of the jewelry does not meet your expectations.

  • Minor variations in color tone as compared to digital image. This may occur due to differences in monitor settings and using AI Editing on Jewellery and model.

  • Some earring stems may be intentionally bent to prevent breakage; this is not considered damage.

  • For bangles, please refer to the size chart provided in the product description to ensure you order the correct size.

  • In rare cases, jewelry beads or stones may be detached during transit. These can be easily fixed with glue and are not eligible for exchange or refund.

  • The adjustable rope that comes with the necklace as a freebie is not eligible for replacement in case of damage.

  • Handmade jewelry, including semi-precious, precious kundan, cutwork gemstone, and other items, may have slight irregularities in design, polish, finishing, or stones, which are considered natural outcomes of the human crafting process and are not eligible for exchange or refund.

  • Some hand-set jewelry designs may feature slightly different stone combinations than those shown in the photographs, which is not considered a defect for refund.

Before placing an order, please ensure you thoroughly understand the product details. If you have any questions, feel free to contact us via email at sales@shriharionline.com or WhatsApp us at 9007408408, and we will provide the information you need.

Please Note: Courier Charges may be applicable at the time of return.

* Refunds & Replacement Timeline

Once your complaint has been received, our team will review and verify the issue. If the product is found to be eligible, we will offer a replacement as the first resolution, wherever applicable.

If a replacement cannot be provided or a refund is approved by our team following verification, the refund will be issued to your original payment method.

Approved refunds will be processed within 5–7 business days after verification. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

* Exchange & Replacement Timeline

Approved exchanges or replacements will be processed within 5–7 business days after verification.

We reserve the right to verify and approve all return, exchange, replacement, and refund requests based on the condition of the product and the information provided.

For any queries regarding your return, exchange, replacement, or refund, please contact our customer support team.

* Cancellation Policy

You can cancel your order within 1 hour of placing it. After this window, cancellations are not possible as we begin processing your order. Please be aware that cancellation charges may be incurred from the payment gateway for both forward and reverse transactions.

No cancellation is allowed in case of delays caused by courier companies or external factors like weather conditions, pandemic restrictions, or lockdowns cannot be canceled.

Thank you for understanding our policies, and if you have any questions, don't hesitate to reach out to us at sales@shriharionline.com.