Return & Refund Policy

Reporting an Issue

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery. To help us verify the issue, please provide:

• Clear photographs of the product and its packaging.
• An uncut, continuous unboxing video showing the package being opened with tracking ID.

Our team will review the information provided and verify the issue before approving any return, exchange, replacement, or refund.

Returns & Exchanges

Returns and exchanges are accepted only for products that are damaged, defective, or incorrect.

We do not accept returns or exchanges in the following cases:

• Change of mind.
• Products that have been used or worn.
• Items damaged after delivery.
• Products that are not in their original condition or without tags.

To be eligible for an approved return or exchange, the product must be unused, in its original packaging, and have all tags intact.

Please note: Courier charges may be applicable at the time of return.

Replacement & Refunds

Once your complaint has been received, our team will review and verify the issue. If the product is found to be eligible, we will offer a replacement as the first resolution, wherever applicable.

If a replacement cannot be provided or a refund is approved by our team following verification, the refund will be issued to your original payment method.

Approved refunds will be processed within 5–7 business days after verification. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Exchange & Replacement Timeline

Approved exchanges or replacements will be processed within 5–7 business days after verification.

We reserve the right to verify and approve all return, exchange, replacement, and refund requests based on the condition of the product and the information provided.

For any queries regarding your return, exchange, replacement, or refund, please contact our customer support team.

Cancellation Policy

You can cancel your order within 2 hours of placing it. After this window, cancellations are not possible as we begin processing your order. Please be aware that cancellation charges may be incurred from the payment gateway for both forward and reverse transactions. To cancel your order, please email us at sales@shriharionline.com or WhatsApp us at 9007408408 with your order number.

No cancellation is allowed in case of delays caused by courier companies or external factors like weather conditions, pandemic restrictions, or lockdowns cannot be canceled.
Thank you for understanding our policies, and if you have any questions, don't hesitate to reach out to us at sales@shriharionline.com.